VOLUME 3 ISSUE 8

Feature: Learn the "How-to's" of Apologizing

5 Keys to Better Personal Correspondence

Avoiding the Most Common Search Mistakes

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Chinese New Year festivities this month mark the beginning of the Year of the Rat.

Test what you know about the 15-day celebration of Chinese New Year.

Learn the how-tos of apologizing
Do you ever screw up? To wish it hadn't happened is a typical reaction, but not much of an action plan. It's better to know how to make a really effective apology. Here's how.

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5 keys to better personal correspondence
In this era of text messaging, a handwritten note is a real standout. If you need to write a letter – of congratulations, undying love, sympathy, thanks or apology (see the lead article in this newsletter) – you need to know these key elements of personal correspondence.

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Avoiding the most common search mistakes
Search results that miss the mark are usually due to operator error. Put another way, you're more likely to find what you want when you make a good query. Learn how to avoid the most common search mistakes.

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