Feature: Learn the "How-to's" of Apologizing
5 Keys to Better Personal Correspondence
Avoiding the Most Common Search Mistakes
PLUS Quiz, Questoids and Ask Nancy!
Test what you know about the 15-day celebration of Chinese New Year.
Do you ever screw up? To wish it hadn't happened is a typical reaction, but not much of an action plan. It's better to know how to make a really effective apology. Here's how.
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In this era of text messaging, a handwritten note is a real standout. If you need to write a letter – of congratulations, undying love, sympathy, thanks or apology (see the lead article in this newsletter) – you need to know these key elements of personal correspondence.
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Search results that miss the mark are usually due to operator error. Put another way, you're more likely to find what you want when you make a good query. Learn how to avoid the most common search mistakes.
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